Frequently Asked Questions
Accuracy of Information on the Site –
We do our best to ensure that information on the site is accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions, and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. However, each individual device will display colours within a range and we cannot be held accountable for slight variations. We do not warrant the accuracy or completeness of the information, contents of materials provided through the Site. The inclusion of any product or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time without notice.
Secure payment –
We currently offer multiple ways to pay for your orders, including but not limited to Online Credit Card payments and PayPal. These payment options use advanced SSL encryption to keep your transaction secure. Credit card and transaction fees will apply at check out. Please refer to your credit card issuer or PayPal for full terms and conditions of use.
Terms of Sale –
By placing your order us, you are entering a purchase contract of a product, representing that you are of a legal age to form a binding contract, and representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any order request made by you. Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after the receipt of your order to accept, modify or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever,. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. In the event an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order has to be or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is canceled, we will credit your account of the incorrect price.
Privacy and protection of personal data –
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present General Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to us to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
Your order will be delivered to the address you indicated when your order was placed. The products bought on our site are shipped to locations world wide. Shipping cost will apply, and will be added at checkout. Shipping options will be calculated based on the data supplied and will vary depending on the location and shipping method. We cannot guarantee that your destination will be available for shipping. We do everything in our power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Refunds and Returns –
First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “Thank you!” Nothing makes us happier than happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, regardless of unforeseen hiccups along the way. That said, here are some things you might want to know… You may cancel an order at any time prior to shipping. If you wish to cancel your order prior to shipping please email [email protected] or submit a form on our contact page. We only offer refunds 14 days after the product has been received and if the product if faulty or broken. If you request a refund you must provide proof of purchase and fault.
Feedback & Comments –
Any opinions left on the Website by customers are screened and moderated by us. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), we reserve the right to refuse or modify it.